These terms cover booking Malinche, in Reserva Conchal, directly with us, on this site or by email or WhatsApp. We manage the house for its owner and take bookings and payments on the owner's behalf. Airbnb bookings follow Airbnb's terms.
Price and payment
Prices are in US dollars and the total we quote includes electricity. Card payments through Pagadito carry a 6.5% processing surcharge, shown before you pay. Your own bank may still charge foreign-transaction or conversion fees.
| How you pay | When |
|---|---|
| Card, online through Pagadito | The full amount when you book |
| PayPal or bank transfer | 50% to confirm, the rest by your 100% refund deadline |
If you book after that deadline, you pay everything up front. In the last 10 days before arrival we take card or PayPal only.
On transfers you cover your bank's fees and any intermediary bank's fees so the full amount arrives (choose "OUR" on an international wire). We only send bank details by email. If anyone gives you different ones, check with us on WhatsApp before paying.
If the balance hasn't arrived by the deadline we'll remind you. Three days after that we can cancel the booking under the cancellation rules, keeping no more than you've paid.
How a booking is confirmed
Booking by card on this site holds the dates for 30 minutes while you pay on Pagadito's secure page. Pagadito can take a little while to verify a card, and the booking is confirmed once they approve it. By email or WhatsApp, we send a quote and hold the dates for 24 hours for the deposit, or up to three more business days if a transfer is on its way. That booking is confirmed when the deposit arrives.
We'll confirm by email or WhatsApp with the exact date of your 100% refund deadline. If a payment lands after the hold has ended and the dates have gone to someone else in the meantime, we refund the stay in full. Commissions, bank charges and the card surcharge are not returned in this case either.
If you need to cancel
To cancel, write to us by email or WhatsApp. The date and time we receive your notice is what counts, Costa Rica time. Days are counted up to your check-in date.
Regular season.
- 30 days or more before check-in: 100% refund of the stay.
- 7 to 29 days before: 50% refund of the stay.
- Less than 7 days before, a no-show, or leaving earlier than booked: no refund.
- 48-hour grace period: if you cancel within 48 hours of paying and check-in is 14 days or more after the cancellation, 100% refund of the stay.
High season, for check-ins between December 20 and January 5, both dates included. The deadlines are doubled and there is no 48-hour grace period.
- 60 days or more before check-in: 100% refund of the stay.
- 14 to 59 days before: 50% refund of the stay.
- Less than 14 days before, a no-show or an early departure: no refund.
The season is set by your check-in date. Your 100% refund deadline is the last day to get the stay back in full: 30 days before check-in, or 60 in high season.
Commissions and fees are never refunded. Commissions, bank charges and Pagadito's 6.5% card surcharge are not returned in any case, not on a cancellation with a 100% refund and not within the 48-hour grace period. The refund is the stay amount minus those commissions, charges and surcharge.
Date changes and refunds
You can move your dates once for free if you ask by your 100% refund deadline (30 days before check-in, 60 in high season), the new check-in is within 60 days of the old one and the price is the same or higher. You pay any difference when we confirm the change. After that the earlier of the two deadlines applies, and if it has already passed, the balance is due right away. Any other change counts as cancelling and booking again.
Commissions, bank charges and the card surcharge are not refunded. We start the refund of the stay within 8 days of your cancellation, by the same method you paid. For a bank refund, the 8 days start once we have your account details. Your bank or card issuer may take longer to show it.
At the house
Check-in is from 3:00 PM and check-out is by 10:00 AM. Early check-in or late check-out is free if the calendar allows, and we'll confirm it the day before.
The house sleeps up to 6, babies included. Reserva Conchal is a gated community with security, so after you book we'll ask for everyone's full name to register your group at the gate. Please send them at least 7 days ahead, or as soon as you can if you book later. Only those guests stay overnight, day visitors need our OK, and whoever books must be 18 or older and stay with the group.
Pets are welcome. You're responsible for any damage they do.
No smoking or vaping inside, no parties or events without our written OK, and quiet from 10 PM to 6 AM. You also agree to follow Reserva Conchal's community rules, which we send with your confirmation, or before you book if you ask. Fines the community issues in writing for your group's conduct are yours to pay. Serious or repeated trouble can end the stay without a refund, though unless someone is in danger we'll warn you first.
There's no security deposit. If your group damages something beyond normal wear, lost keys and remotes included, we'll tell you within 7 days of check-out, with photos, and charge only what the repair or replacement actually costs.
Safety, weather and the unexpected
The house is on the ground floor and has smoke and carbon monoxide alarms. Keep an eye on children at all times, especially by the pool and at the beach. The Pacific here has strong currents.
Rain and the green season aren't grounds for a refund. If an earthquake, a closed road or anything else nobody controls makes the house unusable or unreachable, or the authorities close the area for your dates, we refund the nights affected or move your dates. If we can't give you the house for a reason that isn't yours, like a double booking, we refund the stay in full or give you new dates, your choice. And if something breaks during the stay and we can't fix it in reasonable time, we refund the nights lost. Commissions, bank charges and the card surcharge are not returned in these cases either. Flights, being refused entry and illness fall under the normal cancellation rules, so travel insurance is worth having.
We're not responsible for utility power or water cuts, internet provider outages, road conditions, wildlife or services you buy from other companies, unless they leave the house unusable. None of this limits what we owe you under Costa Rican consumer law, including for injuries or a stay that isn't what we agreed.
Your personal data
Jair Villarreal, of CR Dream Properties, looks after your data. We need your name, email and dates to book, and your group's names for the gate. A phone number is optional. We share only what's needed with the owner, the Reserva Conchal gate, our booking system HostFlowLab (servers in the United States) and its email service, and with Pagadito or PayPal. We don't sell data or send marketing you didn't ask for. Write to [email protected] to see, correct or delete yours. Payment records are kept as long as tax law requires. Cards are entered on Pagadito's encrypted page, so we never see the number.
Complaints and the legal part
Questions and complaints go to [email protected] or WhatsApp +506 7009 9447, and if it's urgent during your stay, call that same number. We reply within 2 business days and aim to settle things within 10. If we can't, you can go to MEIC, Costa Rica's consumer protection office, or to the Costa Rican Tourism Institute (ICT).
Paying online or sending the deposit means you accept these terms. We send a copy with your confirmation, and your booking keeps this version. Costa Rican law applies, without taking away any protection your own country's consumer law gives you. If the English and Spanish texts differ, whichever is more favorable to you applies.